We are seeking a motivated and detail-oriented Wholesale Sales and Operations Executive to join the leading global brand Reebok based in London. In this role, you will support B2B operations and play a key part in ensuring our customers' orders are processed accurately and efficiently. The ideal candidate will have strong administrative experience, excellent communication skills, and a passion for delivering outstanding customer service, with the ability to work closely across Sales, Logistics, and Operations teams. This is a great opportunity to contribute to a dynamic, fast-paced environment within a reputable company and develop your career in sales operations and customer service.
Main Responsibilities Will Include:
Produce and manage orderbooks aligned to customer requirements and business targets.
Accurately enter orders and maintain customer data, including pricing, part numbers and VAS.
Review orders prior to shipping to ensure accuracy and alignment with customer requirements.
Analyse orderbooks to identify risks and communicate any shipping challenges to customers and internal teams.
Work cross-functionally with Sales, Logistics, Operations and Warehouse teams to ensure smooth order processing and timely delivery.
Support order allocation and maintain communication with the warehouse to ensure efficient shipment preparation.
Build strong relationships with internal and external stakeholders, providing support on pricing, credits, invoices and queries.
Monitor performance metrics, provide feedback on recurring issues, and support improvements to enhance customer experience.
Person Specifications:
General office experience with demonstrable success in administrative or operational roles.
Strong working knowledge of Microsoft Office, particularly Excel, and experience using ERP systems (STYLEman desirable).
Proven B2B customer service or operations experience, ideally within UK retail accounts.
Excellent communication, organisational and time management skills, with strong attention to detail.
Passionate about customer service, with strong verbal and written communication abilities.
