We are seeking a motivated and detail-oriented Wholesale Sales and Operations Executive to join the leading global brand Reebok based in London.
In this role, you will support B2B operations and play a key part in ensuring our customers' orders are processed accurately and efficiently.
The ideal candidate will have strong administrative experience, excellent communication skills, and a passion for delivering outstanding customer service, with the ability to work closely across Sales, Logistics, and Operations teams.
This is a great opportunity to contribute to a dynamic, fast-paced environment within a reputable company and develop your career in sales operations and customer service.

Main Responsibilities Will Include:

• Produce and manage orderbooks aligned to customer requirements and business targets.
• Accurately enter orders and maintain customer data, including pricing, part numbers and VAS.
• Review orders prior to shipping to ensure accuracy and alignment with customer requirements.
• Analyse orderbooks to identify risks and communicate any shipping challenges to customers and internal teams.
• Work cross-functionally with Sales, Logistics, Operations and Warehouse teams to ensure smooth order processing and timely delivery.
• Support order allocation and maintain communication with the warehouse to ensure efficient shipment preparation.
• Build strong relationships with internal and external stakeholders, providing support on pricing, credits, invoices and queries.
• Monitor performance metrics, provide feedback on recurring issues, and support improvements to enhance customer experience.

Person Specifications:

• General office experience with demonstrable success in administrative or operational roles.
• Strong working knowledge of Microsoft Office, particularly Excel, and experience using ERP systems (STYLEman desirable).
• Proven B2B customer service or operations experience, ideally within UK retail accounts.
• Excellent communication, organisational and time management skills, with strong attention to detail.
• Passionate about customer service, with strong verbal and written communication abilities.