Job Description
I'm delighted to be partnered with a luxury watch brand seeking an experienced Sales Assistant to join one of their Birmingham Boutiques. This is a wonderful opportunity for someone with luxury retail experience looking to move into the luxury watch sector.
Main Responsibilities will include:
* Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
* Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
* Provide reliable information to customers in all matters relating to sales and customer service.
* Help display merchandise as directed.
* Contribute to the store reaching its monthly, quarterly and annual sales targets.
* Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique.
* Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
* Follow Company policy and procedures for opening/closing the store.
* All transactions to be handled in a responsible and secure way.
* Adhere to company policies and regulations.
* Attend briefing sessions as directed by your line manager.
* Can present, and conduct, themselves in a professional manner to both customers and colleagues.
* Attend regular training days.
* Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
* Be able to deliver good product knowledge to our customers.
Person Specification
* Experience working for a luxury brand.
* Preferably from a watch/jewellery, or prestige retail background.
* Must have an understanding of luxury retail.
* Must enjoy their work and have a natural passion for watches in general, or selling in a luxury retailer.
* Have experience dealing with international customers.
