A fast-paced wholesale business is seeking a proactive and highly organised Key Account Administrator to support the day-to-day operational processes for a key retail account. This role is focused on shipment documentation, factory communication, and ensuring smooth logistics and supply chain execution.

Main responsibilities will include

• Liaising with factories and in-country teams to obtain supplier packing lists, booking confirmations and load plans
• Creating and managing shipping documentation including packing lists, invoices and raw material paperwork
• Sending invoices, packing lists and supporting documents to the customer transport team for approval
• Sharing load plans and freight collection receipts with the logistics team to ensure stock is correctly receipted
• Creating commercial invoices and dispatching physical documents via courier when required
• Working closely with internal teams to ensure tasks are completed accurately, on time, and in line with deadlines
• Using web-based portals and data tools to support order processing and documentation tracking
• Supporting general operational and administrative tasks to keep the account running smoothly

Person specification

• Strong admin background with excellent attention to detail and accuracy when working with data
• Confident communicator, able to coordinate across multiple stakeholders including factories, logistics and internal teams
• Proficient in Excel and comfortable working on web-based systems and portals (experience with XPC, GT Nexus, Kerry Logistics or similar is a bonus)
• Highly organised, able to work independently, manage deadlines, and adapt quickly in a fast-moving environment
• Proactive, solution-focused and calm under pressure