Join Reebok as a Customer Service Manager and lead a high-energy team of Customer Service Executives!
In this role, you'll oversee the daily operations of the customer service function, supporting your team with any questions, challenges, or order and account needs, while shaping an exceptional experience for every customer.
Step in, make an impact, and help drive Reebok's commitment to outstanding service.

Main Responsibilities Will Include:

• Supervise and coordinate the Customer Service team to deliver a consistently high standard of service to internal and external customers.
• Produce and manage orderbooks in line with customer requirements and business targets.
• Coach, support and review team performance, ensuring training, development and KPI targets are achieved.
• Act as the regional lead, feeding back successes, challenges and performance insights to the Head of Department.
• Oversee accurate order entry and management of customer data including pricing, part numbers and VAS requirements.
• Analyse the order book, flag shipping risks or delays, and collaborate with Sales and Logistics to resolve issues.
• Review orders ahead of shipping windows to ensure accuracy and compliance with customer requirements.
• Build strong relationships with key customers, supporting with pricing, credits, invoices, returns, RA paperwork and performance reviews.
• Provide reporting on fulfilment rates, customer satisfaction, delays and associated order risks to support Sales and senior stakeholders.
• Drive efficiency and customer experience improvements, support strategic commercial decisions, deputise for the Head of Department, and manage additional projects as required.

Person Specifications:

• Strong analytical and reporting skills, with good working knowledge of Microsoft Office, particularly Excel (Styleman experience desirable).
• Highly organised with excellent attention to detail and the ability to understand and utilise technical information effectively.
• Proven leadership and people management capability, with experience leading and developing teams.
• Confident decision-maker who can establish and improve work procedures to drive efficiency and customer satisfaction.
• Proactive and enthusiastic approach, demonstrating initiative, urgency and persistence in achieving results.
• Collaborative team player who shares best practice and contributes positively to team productivity; interest in sports and fashion beneficial.