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Boutique Manager - Luxury Watches

Contract Type: Contract
Location: London
Salary: Up to £55000 per annum + £10,000 bonus potential
REF: 3292_1628696151
Contact Email:

Job Description

This is a maternity cover role for a leading luxury watch brand. As the Boutique Manager you will motivate, coach, and lead by example to ensure the consistently high level of service worthy of a luxury timepiece. Working closely with the Brand Manager, International Retail Manager and HQ support functions, the Boutique Manager leads her/his team to provide exceptional experiences for all clients - building long-term relationships and achieving sales targets.

Main Responsibilities Will Include:

  • Team Leadership
  • Train, coach, and motivate the boutique team
  • Define clear targets and responsibilities for each team member,
  • Review performance
  • Anticipate turnover and take the lead in recruitment of new staff
  • Manage team roster, vacations and overtime
  • Sales and Business Development
  • Ensure excellent client experience in boutique and timely, pertinent follow-up of both prospective clients and owners
  • Propose, execute, and generate ROI on local activation events in line with the Brand Universe, either independently or with appropriate local partners
  • Together with Brand Manager and HQ Retail and CRM teams, develop effective strategies to ensure the development of genuine client relationships resulting in increased business opportunities
  • Boutique Operations
  • Guarantee the proper maintenance of the boutique: cleanliness, proper visual displays and respect of VM guidelines
  • Make sure that all operating and security guidelines are understood and respected
  • Assure the security and proper maintenance of stock timepieces

Person Specifications:

  • Previous team management experience
  • Previous sales experience in a luxury Retail boutique
  • Collaborative approach with the ability to foster teamwork and a "can do" attitude
  • Entrepreneurial spirit to develop your own business and build long-lasting client relationships
  • Deep understanding of client needs and priorities (internal and external clients)
  • Intellectual curiosity and a passion for learning
  • Strong interest in the universes of Fine Watchmaking and Arts de Vivre
  • Comfortable using Excel, Word, SAP
  • Fluent English