Job Description
I'm delighted to be partnered with a premium watch brand seeking an Assistant Manager to join one of their central Edinburgh Boutiques. This is a wonderful opportunity for someone with retail experience looking to movetheir career forward.
Main Responsibilities Will Include:
- Train, supervise and motivate employees to achieve the goals of the store.
- Motivate and develop team performance, ensuring focus on conversion and customer service.
- Produce team rotas.
- Monitor employee's performance, assisting the Store Manager with performance management, training and coaching of team
- Assist in the implementation of induction programs for all new employees.
- Assist in the training and development of the Store team
- Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, team selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention.
- Ensure stock management policies and processes are implemented and followed at all times
- Carry out stock checks and audits in line with Company policies and procedures
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Ensure the till is reconciled on a daily basis.
- Till functions, cashing up, payments and general duties.
- Good Visual Merchandising standards.
- Deliver high store presentation standards.
- Manage the store fully in the absence of the Store Manager
Person Specifications:
- Previous retail management/supervisory experience
- Previous experience working in retail and/or fashion accessories
- Exceptional communication skills with the ability to motivate colleagues and raise morale
- Passion to develop colleagues with the ability to provide constructive and positive feedback and share knowledge in both product and customer interaction
- Desire to provide exceptional customer service, exceeding the expectations of customers in all interactions
- Driven to improve conversion and ensure the store and team meet KPIs
- Uses initiative to support the Store Manager in running the store and providing ideas for improvements
- Demonstrates leadership through coaching, development, ability to manage performance and strong motivational skills.
- Strong interpersonal skills with the emphasis on building good working relationships.
- Self-aware and acknowledges personal areas for improvement and development.
- Strong organisational and planning skills; ability to prioritise, delegate and meet deadlines.
- Have experience dealing with international customers
- Ability to communicate in multiple languages
- Previous experience providing training to colleagues