I'm delighted to be partnered with a premium watch retailer seeking a Sales Assistant to join their store in Newcastle. You will be joining a fun and supportive team working for a respected large retail group.
Main Responsibilities will include:
Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
Ensure good knowledge of all functions of watches and other products.
Provide reliable information to customers in all matters relating to sales and customer service.
Help display merchandise as directed.
Contribute to the store reaching its monthly, quarterly and annual sales targets.
Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.
All transactions to be handled in a responsible and secure way.
Ensure the store is kept clean and presentable at all times.
Good Visual Merchandising standards.
Positive and outgoing with the ability to naturally converse with customers
Passionate about providing exceptional customer service, committed to understanding a customer's needs/expectations with a strong desire to exceed them
Adaptable with the ability to build strong working relationships within small teams
Excited to learn about products and gain a technical understanding of our ranges
Have experience within retail and/or fashion accessories
Be accommodating to shifts, longer trading hours and staying late for events etc.
Have experience dealing with international customers
Ability to communicate in multiple languages
Commercial focus with a desire to exceed KPIs