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Office Manager / EA - Luxury Fashion Brand

Contract Type: Full Time
Location: London
Salary: £35000 - £40000 per annum
REF: 3462_1639734391
Contact Email:

Job Description

I've got a fabulous opportunity for an Office Manager / EA to join a luxury fashion brand based in Central London.
You'll have at least x4 years experience in a similar role and assist the Founder with diary management, travel management and responding to customer service orders and queries.

This is an excellent opportunity to be part of a highly luxury fashion business where you can learn a lot and support the growth of the business at this exciting time.

Main Responsibilities will include:

  • Assisting a dynamic business founder.
  • Diary management - Organising meetings / arranging appointments.
  • Travel management - Booking transport and accommodation.
  • Processing of Web orders via Shopify.
  • Daily tasks checking orders & returns/refunds process handling.
  • Reporting (customer returns and general overview of customer service)
  • Liaison with our external distribution company for ecommerce and customer service purposes.
  • Dealing with correspondence, complaints and queries.
  • Customer service management to step in and assist with any difficult / lengthy queries.
  • Preparing letters, presentation and reports.
  • Implementing and maintaining procedures /office administration systems.
  • Liaison with building management and external suppliers.
  • Support on supply chain tasks where necessary, coordinating receiving and shipment of goods and providing general logistics support.

Person Specifications:

  • 4+ years as am Executive Assistant or Office/Studio Manager ideally in the creative industry.
  • Excellent communication skills, written & verbal.
  • Highly organised.
  • Able to work in a fast paced environment.
  • Quick thinker.
  • Problem solver.