A great new opportunity has arisen for my client due to continued growth this year ,who offers premium unique consumable products to independent retailers and wholesalers. Based at their state of the art headquarters in Birmingham. They are looking for an entrepreneurial customer service /social media assistant to work alongside the marketing and customer service executives to support them in their day to day functions. This role will be a mix of office and WFH role would be 60% customer service and 40% marketing most weeks.  The successful candidate must have some work experience in scheduling posts across different social platforms and must have experience in receiving and making calls to B2B and B2C customers..

Knowledge of the Vape industry would be highly desirable for this role.

Main Duties and Responsibilities will include

• Liaise with teams across the business to find solutions to complaints and any other issues affecting customer journey
• Tracking and locating orders as well as dealing with couriers
•  Accurately log feedback
• Assist with the POS research and suggestions for stores
• Responsible for scheduling all social media posts across different platforms
• Maintaining the CRM to ensure all customer information is UpToDate and correct
• Cleaning of all data on CRM on a monthly basis and applying the data to other functions

Person specifications:

• A Marketing or Communications degree is preferable
• Excellent written and spoken English
• Knowledge of the Vape industry highly desirable for the role
• At least 1 years of relevant experience in a similar field preferable within the FMCG/ retail sector
• Proficiency in Microsoft Office: Excel/Word/PowerPoint/Teams/Planner
• Confidence to manage multiple tasks simultaneously

• Must have experience in receiving and making calls to B2B and B2C customers
• Must have experience and be confident in dealing with complaints
• Must have experience in administration including excel spreadsheets and responding to emails
• Need to be able to accurately log feedback and non-conformance
• Somebody resilient and head strong who can work in a very fast paced environment
• Ability to develop and maintain in-depth knowledge of product