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Junior Deputy Manager - Selfridges

Contract Type: Full Time
Location: London
Salary: £28000 - £29500 per annum
REF: 4779_1717506432
Contact Email:

Job Description

A fabulous opportunity has arisen for one of our clients who are leaders in their field. A British brand that celebrates timeless style and endless versatility in their jewellery. Due to continued success, they are looking for a Junior Deputy Manager to work based in one of their Central London Concessions within a leading Department Store. The ideal candidate is someone who puts customer service first and will thrive in a fast-paced store environment.

Main responsibilities will include:

  • Support the Concession Manager and being the 'go-to' person when you are the most senior Management Team member on shift.
  • Driving sales and exceeding targets through exceptional customer service and building a client business.
  • Deliver a consistent and exceptional standard of customer service acting as a brand ambassador and encouraging your team to do the same.
  • Develop and maintain client relationships to drive repeat business.
  • Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events.
  • Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching and training to deliver these.
  • Drive completion of approved brand and product training programs to ensure consistent and effective styling advice and inspiration to all customers.
  • Execute visual merchandising guidelines to a high standard.
  • Ensure in store experience is in line with the guidelines and Brand standard.
  • Ensure accurate payment processing and cash handling.

Person specifications:

  • A demonstrated passion for customer service and driving a business.
  • Previous supervisory/managerial experience.
  • Commercially aware and target driven.
  • Excellent communication and interpersonal skills.
  • Flexible and adaptable.
  • Ability to work well under pressure in a fast-paced environment.