Job Description
A fabulous opportunity has arisen for one of our clients who are leaders in their field. A British brand that celebrates timeless style and endless versatility in their jewellery. Due to continued success, they are looking for a Junior Deputy Manager to work based in one of their Central London Concessions within a leading Department Store. The ideal candidate is someone who puts customer service first and will thrive in a fast-paced store environment.
Main responsibilities will include:
- Support the Concession Manager and being the 'go-to' person when you are the most senior Management Team member on shift.
- Driving sales and exceeding targets through exceptional customer service and building a client business.
- Deliver a consistent and exceptional standard of customer service acting as a brand ambassador and encouraging your team to do the same.
- Develop and maintain client relationships to drive repeat business.
- Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events.
- Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching and training to deliver these.
- Drive completion of approved brand and product training programs to ensure consistent and effective styling advice and inspiration to all customers.
- Execute visual merchandising guidelines to a high standard.
- Ensure in store experience is in line with the guidelines and Brand standard.
- Ensure accurate payment processing and cash handling.
Person specifications:
- A demonstrated passion for customer service and driving a business.
- Previous supervisory/managerial experience.
- Commercially aware and target driven.
- Excellent communication and interpersonal skills.
- Flexible and adaptable.
- Ability to work well under pressure in a fast-paced environment.
