We are looking for an experienced and commercially driven Ecommerce National Account Manager to manage and grow relationships with leading e-commerce retailers such as Amazon.
Based in Greater London, the role focuses on delivering profitable sales growth through best-in-class account management, strategic planning, and effective execution of trade activations. The successful candidate will act as a key partner to both internal stakeholders and external e-retailers, ensuring strong alignment with brand strategies and commercial objectives.
This role offers hybrid working and a bonus structure.
Main Responsibilities will include:
Build and implement long-term strategies across assigned accounts to drive brand growth and market share.
Develop, deliver, and monitor annual account plans, aligned with both brand strategies and customer objectives.
Manage day-to-day Amazon operations, including sales reporting, operations tracking, content management, and chargeback resolution.
Own the Amazon merchandising and event calendar, liaising with Vendor Managers on upcoming opportunities.
Build strong relationships with Amazon Vendor Managers and AVS teams to drive sustainable growth.
Negotiate annual terms and agreements, ensuring delivery of commercial targets.
Identify new opportunities and mitigate risks through strategic planning and financial analysis.
Propose and manage effective range planning with e-retailers to maximise productivity and visibility.
Deliver trade activation plans designed for sustainable growth as well as product launches.
Monitor sales performance and stock levels, ensuring accurate forecasting and timely deliveries.
Oversee execution of new product development launches, ensuring on-time and accurate delivery.
Act as the primary contact for key e-commerce retailers, building strong, collaborative partnerships.
Provide regular insights, performance updates, and recommendations to internal stakeholders.
Person Specifications:
Previous experience as a Sales or Account Manager within FMCG, beauty, fashion, or related consumer industries.
Proven track record of managing Amazon or other leading e-commerce retailers.
Strong knowledge of Amazon Vendor Central and e-commerce trading environments.
Commercially astute with excellent analytical and numerical skills.
Natural relationship builder with strong interpersonal skills.
Results-driven, proactive, and adaptable in a fast-paced environment.
Strong negotiation and influencing ability.
Excellent presentation and communication skills.
Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook).
