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Customer Service Online Advisor

Contract Type: Full Time
Location: East London
Salary: £24000 - £28000 per annum
REF: 4676_1710950257
Contact Email:

Job Description

We are seeking a motivated and passionate online customer service advisor to join an expanding global womenswear brand.

This opportunity will suit someone with 1-2 years' experience preferably within the fashion or retail industry, looking to grow within customer service department. You must be passionate about delivering amazing customer service and maintain a professional and friendly manner throughout every customer contact, ensuring customers receive a swift and knowledgeable response.

Main Responsibilities will include:

  • Online customer support, answering questions via our multichannel platform, including email, WhatsApp, and live chat. This role will also involve dealing with customer enquiries by telephone and social media.

  • Ensuring social media is monitored while on shift.

  • Covering the online personal shopping function via live chat.

  • Opening investigations with external partners to resolve customer enquiries.

  • Adding investigation data to communal spreadsheets.

  • Assisting management with daily tasks.

  • Making decisions on problems raised.

  • Responding to customer reviews

Personal Specifications:

  • A great communicator, with a natural flair for multitask.

  • Strong written and verbal communication skills.

  • An eye for style and can offer styling advice to customers.

  • A team player who is happy to support colleagues and work together to ensure the smooth running of the department.

  • Good decision-making skills.

  • Problem-solver with a proactive approach to overcoming challenges.

  • Multitasking, ensuring multiple channels are covered and responded to.

  • Flexibility around shift pattern