Our client is a trend-led high street womenswear fashion supplier, established in 2005. As the business continues to grow, they are expanding their administrative team and are looking for a proactive and organised Customer Service & Operations Representative with a strong interest in fashion to support our retail and operational functions.
This is a varied, hands-on role combining customer service, operations, and administrative support. You will work closely with the Head of Retail and wider team to ensure smooth day-to-day operations, accurate stock management, and excellent customer service.
This role is 5 days a week in the office with flexi hours and early close Fridays.
Main Responsibilities Will Include:
Deliver a high standard of customer service across all channels
Process stock orders using the in-house system
Replenish stock weekly using Excel-based stock intake sheets
Import weekly sales data into internal systems
Manage stock transfers between locations
Upload and manage new-in styles on the website
Process customer returns accurately and efficiently
Provide general administrative support to the Head of Retail
Person Specifications:
Strong written and verbal communication skills
Highly organised, proactive, and numerate
Confident IT user with strong Excel skills
Ability to work to tight deadlines in a fast-paced environment
