Job Description
We are delighted to be working with one of the fastest growing brands a company who specialise in quality craftmanship and fashion forward design , this brand have a fabulous presence in the both the UK and international markets and are growing their following and working withkey influencers on brand partnerships and collaborations.
They are looking for a Supervisor to work in one of London's most prestigious department stores . This role would suit an individual at Senior Sales /Supervisor level looking for a step up in their career. An excellent commission and benefits package along with superb training and career progression is offered to the right individual. A background in Jewellery, Beauty or premium/ luxury ladies fashion is highly desirable for this role.
Main Responsibilities will Include:
- Provide an exceptional customer experience
- Engaging with customers at every touch point with a friendly and thoughtful approach
- Understand the core values and culture of the brand and reflect these in everything you do.
- Identify and implement out of box opportunities to exceed customer expectations
- Ensure the shop floor reflects the brand and concept standards at all times
- Develop and nurture relationships with repeat customers
- Become an expert on all the brands products, ensuring product knowledge is up to date
- Deal with customer complaints effectively and efficiently
- Conduct product, customer service, induction training for new sales associates
- Facilitate effective communication with peers, colleagues and Head Office teams
- Carry out duties in connection with concession daily opening and closing
- Participate in audits, cycle counts, stock takes, deliveries and stock control procedures
- Ensure merchandising is in line with VM standards and the commercial objectives
- Create concession team rotas and uploading concession team hours getting sign off and approval from line management.
Person Specifications:
- 1+ years relevant experience in a senior sales or supervisor role, within a luxury retail environment either fashion, Jewellery or Beauty .
- Concession experience highly advantageous
- Excellent organisational and administration skills
- Must have a good knowledge of Microsoft Word & Excel
- Ability to gather customer feedback and trends and share said insights with management and Head office
- Strong interpersonal and communication skills with the ability to communicate professionally and effectively with customers, employees and management.
- Can consistently elevate the customer experience by being; proactive, approachable, positive and engaging.
- Ability to multitask and work in a fast-paced environment
- A positive "can do" attitude
