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Supervisor -Luxury Brand

Job Title: Supervisor -Luxury Brand
Contract Type: Full Time
Location: London, England
Salary: Competitive Salary + 2 % Commission + Fabulous Benefits Package
Start Date: ASAP
REF: 3895_1661421098
Contact Name: Shelley Pinto
Contact Email:
Job Published: 3 months ago

Job Description

We are delighted to be working with one of the fastest growing brands a company who specialise in quality craftmanship and fashion forward design , this brand have a fabulous presence in the both the UK and international markets and are growing their following and working withkey influencers on brand partnerships and collaborations.
They are looking for a Supervisor to work in one of London's most prestigious department stores . This role would suit an individual at Senior Sales /Supervisor level looking for a step up in their career. An excellent commission and benefits package along with superb training and career progression is offered to the right individual. A background in Jewellery, Beauty or premium/ luxury ladies fashion is highly desirable for this role.

Main Responsibilities will Include:

  • Provide an exceptional customer experience
  • Engaging with customers at every touch point with a friendly and thoughtful approach
  • Understand the core values and culture of the brand and reflect these in everything you do.
  • Identify and implement out of box opportunities to exceed customer expectations
  • Ensure the shop floor reflects the brand and concept standards at all times
  • Develop and nurture relationships with repeat customers
  • Become an expert on all the brands products, ensuring product knowledge is up to date
  • Deal with customer complaints effectively and efficiently
  • Conduct product, customer service, induction training for new sales associates
  • Facilitate effective communication with peers, colleagues and Head Office teams
  • Carry out duties in connection with concession daily opening and closing
  • Participate in audits, cycle counts, stock takes, deliveries and stock control procedures
  • Ensure merchandising is in line with VM standards and the commercial objectives
  • Create concession team rotas and uploading concession team hours getting sign off and approval from line management.

Person Specifications:

  • 1+ years relevant experience in a senior sales or supervisor role, within a luxury retail environment either fashion, Jewellery or Beauty .
  • Concession experience highly advantageous
  • Excellent organisational and administration skills
  • Must have a good knowledge of Microsoft Word & Excel
  • Ability to gather customer feedback and trends and share said insights with management and Head office
  • Strong interpersonal and communication skills with the ability to communicate professionally and effectively with customers, employees and management.
  • Can consistently elevate the customer experience by being; proactive, approachable, positive and engaging.
  • Ability to multitask and work in a fast-paced environment
  • A positive "can do" attitude