Job Description
This is a maternity cover role for a leading luxury watch brand. As the Boutique Manager you will motivate, coach, and lead by example to ensure the consistently high level of service worthy of a luxury timepiece. Working closely with the Brand Manager, International Retail Manager and HQ support functions, the Boutique Manager leads her/his team to provide exceptional experiences for all clients - building long-term relationships and achieving sales targets.
Main Responsibilities Will Include:
- Team Leadership
- Train, coach, and motivate the boutique team
- Define clear targets and responsibilities for each team member,
- Review performance
- Anticipate turnover and take the lead in recruitment of new staff
- Manage team roster, vacations and overtime
- Sales and Business Development
- Ensure excellent client experience in boutique and timely, pertinent follow-up of both prospective clients and owners
- Propose, execute, and generate ROI on local activation events in line with the Brand Universe, either independently or with appropriate local partners
- Together with Brand Manager and HQ Retail and CRM teams, develop effective strategies to ensure the development of genuine client relationships resulting in increased business opportunities
- Boutique Operations
- Guarantee the proper maintenance of the boutique: cleanliness, proper visual displays and respect of VM guidelines
- Make sure that all operating and security guidelines are understood and respected
- Assure the security and proper maintenance of stock timepieces
Person Specifications:
- Previous team management experience
- Previous sales experience in a luxury Retail boutique
- Collaborative approach with the ability to foster teamwork and a "can do" attitude
- Entrepreneurial spirit to develop your own business and build long-lasting client relationships
- Deep understanding of client needs and priorities (internal and external clients)
- Intellectual curiosity and a passion for learning
- Strong interest in the universes of Fine Watchmaking and Arts de Vivre
- Comfortable using Excel, Word, SAP
- Fluent English
