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Assistant Manager - Luxury Fashion Boutique

Job Title: Assistant Manager - Luxury Fashion Boutique
Contract Type: Full Time
Location: London, England
Salary: £33000 - £35000 per annum + bonus
REF: 2527_1569228815
Contact Name: Georgia Hanley
Contact Email:
Job Published: about 3 years ago

Job Description


My client is an extremely luxury brand seeking a strong people-focused Assistant Manager who enjoys working with a brilliant team who are keen to be developed. This person must be a role model and ambassador for the team and someone customers admire. I am seeking a manager with a mature, professional approach who has a sound understanding of the luxury fashion industry and passion for delivering a personal, high level of customer service.

Main responsibilities will include:

  • Plan and prepares schedules assigning staff to specific duties
  • Assist in delivering staff training
  • Handle matters relating to staff welfare and work issues
  • Recruitment, induction, and training of new staff members
  • Act as the liaison between staff and management and leading through example
  • Open and close store
  • Handle cash (till operation) and prepare bank deposits (if necessary)
  • Reconcile daily takings
  • Keep operating records and/or prepare a daily record of transactions
  • Ensure reports are accurate and submitted to head office in a timely manner
  • Deliver a high standard and personalised level of customer service
  • Meet or exceed set sales targets
  • Instruct in floor moves, merchandising, display maintenance and housekeeping
  • Resolve customer complaints
  • Accountable for in-store price changes and checks
  • Monitor floor security by coaching sales staff in vigilant customer service and consistent application of Company/department store procedures regards tagging and changing rooms
  • Oversee year-end inventory
  • Adhere to and ensure compliance of staff with Joseph policies and procedures
  • Any other duties as assigned by the manager

Person specification:

  • A figurehead and inspiration for staff and clients alike
  • Live and breathe fashion and the luxury retail sector
  • Knowledgeable of the luxury industry and able to impart knowledge to employees and customers
  • Previous luxury retail Managerial experience is essential
  • Ability to build relationships with staff and customers
  • Self-motivated team player, supportive of management and ability to motivate and inspire others
  • High standards of customer service
  • Coaching and training skills
  • Positive problem-solving skills
  • Strong written and verbal communication skills
  • Ability to adapt to frequent change and a high-pressure selling environment
  • Excellent Product knowledge
  • Attentive to detail