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Supervisor - Luxury womenswear brand - Mayfair

Job Title: Supervisor - Luxury womenswear brand - Mayfair
Contract Type: Full Time
Location: London, England
Salary: £22000 - £24000 per annum + AMAZING COMMISSION
REF: 2406_1568989741
Contact Name: Georgia Hanley
Contact Email:
Job Published: about 2 years ago

Job Description

I'm currently seeking a luxury Supervisor to work for a beautiful luxury French womenswear and accessories brand known globally for their recognizable sexy and feminine style. The brand has a large celebrity and VIP clientele so am looking for someone who understands the importance of delivering exceptional customer service, clienteling and relationship building skills. I'm looking for someone with a lot of enthusiasm and energy to motivate the sales teams.

Main responsibilities will include:

  • Assist management in overseeing targets and driving the team performance
  • Motivating the team, training and advising them in all aspects of their role.
  • Monitoring team outputs and reporting to senior management.
  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge
  • Drive and achieve individual and team objectives and be accountable for sales results
  • Meet and greet all customers, helping them to understand the brand values and stunning products
  • Guide your customer through our customer experience, establish your customer's needs and assisting with the fitting of lingerie in the fitting room
  • Suggest styles and encourage sales to the customer, offer alternative items and add-on products to your customer
  • Engage with clients to develop long term relationships leveraging in-store clienteling tools such as the instore portal and client books in order to foster brand loyalty
  • Contact regular clients and VIP's with information on new ranges and products as directed
  • Carry out operational tasks in store such as deliveries, transfers, restocks and replenishments as required
  • Assist to prevent stock loss by being aware of your store and approaching all customers
  • Help to organise and carry out store stock takes when required to by your manager
  • Be a Brand Ambassador through the positive promotion of product and company image at all times
  • Perform as a team player, participate in all activities to contribute to the store objectives

Person specification:

* A bundle of energy with an infectious positive personality
* Motivational team spirit who inspires others to achieve great results
* Experience working in a premium/ luxury brand
* Passionate about luxury retail and service
* Confidence to advise the customer on products and brand