An exciting opportunity has arisen for an established Store Manager to join our client, a fabulous Premium Italian heritage brand known for its leather goods.
The Store Manager will be part of a solid team where he/she will be responsible for 7 people and will be in charge of the operational activities to maximise the sales and guarantee a high level of customer service.
Responsibilities will include:
Responding and dealing with customer complaints, queries and comments whether inperson, telephone or via the internet.
Ensure that the store is clean and presentable at all times
Manage the displays of products
Ensure that the stockroom is fully stocked
Ensure that the store and staff are fully compliant in relation to health and safety regulations
Ensure that the store is secure all times
Maintain stock levels
Ensure the quality of the supplies and report any issues with the stock to head office
Carry out regular inventories on stock
Check all orders made and received by the store
Experience working for Premium and Luxury Brand
Be bubbly, energetic with a passion for retail and the brand
Highly self-motivated and possessing leadership skills;
Excellent communication skills in English.
Strong interpersonal and skills.
Emphasis on customer service, key client management
Smart, intelligent, fun, goal orientated, and driven by integrity
University degree or diploma in business, marketing or a closely related field
Retail Leadership experience in a vertically integrated company
Deep knowledge of the Markets is an asset
Strong capacity to work cross functionally
Hands On mindset
High competency in project management
A Leader and motivator
Accessories experience is an important plus
Results-oriented and process driven, with high expectations of self and team
Exceptional written and verbal communication skills
Encourage an open, honest and positive team environment