Job Description
My client, a global British luxury womenswear brand are looking for an experienced Store Manager to join their absulutly stunning store in the heart of Mayfair. This beautiful store also houses fabulous lifestyle products and is a wonderful environment to work in.
Main responsibilities will include:
- You will be incremental in building structure around the client journey
- You will drive KPIs across the store ensuring a high level of luxury service is always maintained
- You will report into the Managing Director and work very closely with the Designer
- You will be responsible for coaching and developing the team to drive store productivity
- Drive store sales through innovative approaches and techniques, drive company initiatives on client sales and client acquisition strategies as required
- Ensure your store is kept to the highest possible standards, being well organised and properly merchandised at all times; and that all policies, procedures, and controls are followed
- Manage loss prevention/stock control measures across all stores to ensure shrinkage is within company guidelines in order to protect company property and assets
- Ensure that your store delivers exceptional customer service to our customers- ensuring that all customer service and CRM initiatives are in place, dealing with issues quickly and taken action to improve where necessary.
- Manage employee performance through effective goal/target setting and monitoring through regular 1-1s and constructive feedback
Person Specification:
- You will have at least 5 year's experience in luxury ideally within ladies ready to wear
- You will experience managing a boutique
- You will have strong people management experience
- A strong understanding of fabrics and ready to wear is imperative
- You will have experience working with global luxury brands
- You will have previous experience in buying and visual merchandising
