Job Description
A very exciting opportunity has become available for a Manager to join one of the worlds most Luxurious and prestigious lingerie brands. You will exemplify the highest levels of performance, you will drive the performance of your location by leading, motivating and developing the store team, setting high standards of store presentation, operations and service levels.
Main Responsibilities will include:
- Drive store performance to achieve and exceed sales targets, providing timely and accurate reports. Drive store sales through innovative approaches and techniques, drive company initiatives on client sales and client acquisition strategies as required
- Manage store budgets and minimise costs across stores through effective rota planning especially in key trading hours, utilisation of hours, overheads expense, loss prevention
- Maintain competitive awareness by continuously monitoring the competition and reacting accordingly to maintain the business advantage
- Responsible for all operational practices of the store, manage loss prevention/stock control measures to ensure shrinkage is within company guidelines in order to protect company property and assets
- Ensure your store is regularly audited for compliance with company standards and take necessary action to quickly remedy any issues
- Ensure that your store delivers exceptional customer service to our customers- ensuring that all customer service and CRM initiatives are in place, dealing with issues quickly and taken action to improve where necessary
- Promote all initiatives in regards to clienteling and use of Store Portal with sales associates
- Ensure the store supports any marketing campaigns and promotions effectively.
- Make recommendations to your line manager in order to grow market share, improve customer experience and drive growth
- Coach, support, motivate, encourage and develop your Assistant Manager/Supervisor and a strong team of sales associates, ensure all processes for onboarding of new personnel are followed
- Manage employee performance through effective goal/target setting and monitoring through regular 1-1s and constructive feedback
- Manage store employee relations issues and work with HR where appropriate
- Monitor team product knowledge and selling skills and proactively train to address gaps in knowledge as necessary
- Ensure all HR and payroll administration is completed accurately and on time
- Support the region as required with on-going coaching and development of Store Managers
Person Specification:
- Highly commercial with at least 3 years' experience in retail in a management level role with a premium / luxury retailer
- Understanding of clientelling, CRM and how to drive customer loyalty in stores
- Target driven with a clear understanding of KPI's and how to drive performance in stores
- Great leadership skills with the ability to motivate, coach and nurture store teams to drive high levels of performance and engagement
- Highly organised with an ability to work under pressure
- Proven ability to implement high operational, grooming and visual merchandise standards in store
