Job Description
My client, a highly successful luxury childrenswear brand are looking for a Store Manager for their newly opened boutique in Mayfair. They create a complete wardrobe, from clothes for everyday with a casual chic elegance to formal outfits, that stand out with meticulous attention to detail and finish. This is is a one-of-a kind opportunity to join this unique and stunning boutique at a very exciting time of growth.
Main responsibilities will include:
- Be responsible for maintaining the look and feel of the brand in store
- Drive a high conversion of sales in a professional and positive manner
- Take ownership for customer experiences and representation of the brand values
- Ensure you have a sound product knowledge of the whole collection
- Excellent communication with the Store staff regarding customers feedback on product and services
- Cooperate and assist with customer issues in a professional and helpful manner either face-to-face, via email or telephone
- Go the extra mile to meet monthly targets through up selling techniques
- Monitor shelf inventory and unload new products when needed, as well as cleaning the store when required
- Build professional relationships with colleagues and clients, encouraging repeat business
- Write detailed reports
- Recruit, retain and develop your staff to enhance the values of the brand and contribute to the success of the business
Person specification:
- Previous experience in sales in a premium/luxury fashion store essential, children's wear experience would be advantageous
- Substantial experience in working to sales targets whilst offering outstanding service and always challenging yourself to increase your sales on a daily basis
- Experience working with international clientele
- An outgoing and sales-driven personality
- An open-minded and positive individual
- A team player, results-oriented and have the ability to use your initiative
- Able to build strong professional relationships with clients and customers
- Honest, trustworthy and reliable
- A personable and friendly manner
- Sound understanding of exceptional customer service
- Passionate and enthusiastic personality
- Strong brand Ambassador able to lead by example