Job Description
We are seeking a Store Manager for a new store opening in Leeds for a beautiful fine quality Jewellery Brand. You must be passionate and a focused leader who will create a culture within your team that is authentic, collaborative, centred around customer interaction and delivering a one of a kind customer experience.
Main responsibilities will include:
- Nurture and develop a culture of exceptional customer experience.
- Build brand loyalty through "Customer in store VIP program, CRM loyalty program and engaging with the local community.
- Drive sales in store through Identifying and implementing opportunities to exceed customer expectations, demonstrating commercial acumen, and providing inspiring leadership to the team.
- Achieve monthly and KPI's to achieve business goals.
- Deal with customer complaints effectively and efficiently.
- Create seamless interaction between customers and the in-store technology.
- Ensure all VM directives and standards from HQ are implemented within the store,
- Ensure the shop floor always reflects the brand and concept standards.
- Ensure that all new members of staff are onboard and trained to the required standard.
- Drive team development and utilising all company training materials.
- Ensure all team members understand the expectations of their role.
- Work with HQ to ensure all stock management policies and procedures are adhered to.
- Analyse store performance, put forward and implement actions required to achieve business objectives.
Person Specification:
- 5+ years management experience within a luxury retail environment
- Proven track record of effective selling skills
- History of successfully leading and coaching a team
- Strong communicator with commercial acumen
- Knowledge of the Demi Fine/Jewellery space. Not essential
- Computer literacy with Microsoft Office suite
- Sales-driven, results motivated and goal-oriented.
- Positive "can do" attitude.
