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Sales Administrator - Luxury Watch Brand

Job Title: Sales Administrator - Luxury Watch Brand
Contract Type: Full Time
Location: London, England
Salary: £23000 - £24000 per annum + bonus
REF: 2388_1563440228
Contact Name: Georgia Hanley
Contact Email:
Job Published: over 2 years ago

Job Description

I am seeking a Sales Administrator to work for a beautiful, Swiss watch boutique. This role will combine selling to and building relationships with customers in front-of-house as well as working with the onsite watchmaker managing and tracking orders and repair appointments. This is a fantastic opportunity to work for an internationally respected company in a diverse and interesting position that can open doors to much progression and growth.

Main responsibilities will include:

  • Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in-person in the Boutique.
  • Follow-up with customer repairs liaising with customer care head office and headquarters in Switzerland.
  • Managing customer orders, repairs, and product tracking
  • Managing repair and order spreadsheet
  • Provide reliable information to customers in all matters relating to sales and customer service.
  • Placing orders ensuring stock is up to date and available.
  • Update customer database and make sure client details are accurate.
  • Greet and serve all customers providing friendly service and delivering a full and memorable experience.
  • Ensure familiarity with the product range so that customers can be provided with as much detail as necessary.
  • Ensure good knowledge of all functions of watches.
  • Follow Company policy and procedures for opening/closing the store.
  • All transactions to be handled in a responsible and secure way.
  • Ensure the store is kept clean and presentable at all times.
  • Can work well with the friendly and supportive team.

Person specification:

  • Experience in the Retail Industry at a sales advisor level.
  • Exposure to administration duties including spreadsheet product tracking and order process
  • Preferably from a watch/jewellery, or prestige retail background.
  • Must enjoy their work and have a natural passion for customer service, attention to detail and be well-organized.