Job Description
I am currently seeking Regional Manager to work for an incredibly beautiful and luxury lingerie and women's fashion brand. As Regional Manager you would be a part of an internationally loved brand who are respected and recognised for their design, quality and strong brand ethos. The brand has a very loyal following of VIP clients so a passion for delivering exceptional service levels is essential.
Main responsibilities will include:
- Demonstrate strong leadership to inspire, motivate and nurture a high performance team, able to demonstrate a range of styles as necessary.
- Deliver a world class service culture through role modelling behaviour
- Empower the team to deliver exceptional service to each client
- Actively develop internal talent
- Hold performance review meetings to discuss performance relative to expectations/plans
- Work closely with HR
- Ability to be both proactive and reactive as required
- Accountable for the overall employee engagement for the country
- Responsible for driving top line sales performance across the country
- Strategic thinking to bring new ideas to the business
- Maximise key business KPI's including ATV/UPT and Conversion
- Responsible for cost control management including payroll and general expenses across the cluster
- Accountable for nurturing the business of existing top clients through delivering a robust engagement plan.
- Build a strong network internally and externally with key business partners to drive the business
- Instil a culture of exceptional client service among the team by communicating and reinforcing luxury service expectations
Person specification:
- Previous regional management experience
- Experience within the Premium/Luxury retail sector
- Passionate and driven
- Commercially minded with proven experience of having a positive effect on a business
- You should have persistence, be thorough, systematic and precise
- Have an innate need to get things right and exceed expectations.
- Sound understanding of retail principles and practices
- Hold brand values and expectations at the core of what you do
- Passionate about service and customer experience
- Proven delivery of commercial targets and an understanding of P&L management
- Strong people management, team leadership skills and experience building teams
- Strong analytical skills
- Outstanding communicator and team player
- Proven track record in implementing strategies and following through with action plans