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Operation and Performance Manager - International Womenswear Brand

Job Title: Operation and Performance Manager - International Womenswear Brand
Contract Type: Full Time
Location: Milan, Italy
Salary: Negotiable
Start Date: ASAP
REF: 2195_1552662610
Contact Name: Francesca Saggese
Contact Email:
Job Published: over 2 years ago

Job Description

We are currently recruiting a Operations and Performance Manager for our client - known for it's modern femininity with a luxurious spirit. This role, based in their Milan boutique, plays a key leadership role within this flagship location.

The ideal candidate will act as the "right-hand" for the Store Manager and will function as the leader of the store when the Store Manager is not present.


Main responsibilities will include:

  • The Operations and Performance Manager, will act as a business analyst, constantly monitoring the store sales performance to support the Store Manager in driving the business, and a business facilitator, ensuring the highest level of operations efficiency
  • In partnership with Store Manager, he/she will ensure the client experience comes first and that every process is built or executed with client service in mind
  • He/she guarantees the right omnichannel strategy deployment in store, accompanying the change management needed at store and staff level
  • He/she guarantees all processes implementation and compliance with legal, regulatory and internal requirements

Personal specification:

  • 10+ years of retail experience with a concentration in retail operations, preferably within a luxury environment
  • College degree or equivalent preferred
  • Able to successfully manage people and process, driving change within a dynamic environment
  • Previous experience within an omnichannel environment
  • Strong analytical skills
  • Superior attention to detail
  • Excellent verbal and written communication skills
  • Proficient in all Microsoft office programs with particular strength in Excel
  • Must be able to work a retail schedule inclusive of nights, weekends, and holidays