Junior Deputy Manager - Premium Jewellery Brand

A fabulous opportunity has arisen for one of my clients who are leaders in their field, a British brand that celebrates individuality between fashion and jewellery. Due to continued success, they are looking for an excellent Junior Deputy Manager to work based in their store, who puts customer service first and will thrive in a concession style environment. My client offers excellent product training in addition to a generous bonus scheme.

Main Responsibilities will include:

• Supporting the Boutique Manager and being the 'go-to' person when you are the most senior Management Team member on shift
• driving sales and exceeding targets through exceptional customer service and building a client business
• people management and coaching to deliver the above
• maximising store efficiency through operations management

• Deliver sales budget through the implementation of an action orientated business plan
• Monitor and drive store and team KPIs
• Deliver a consistent and exceptional standard of customer service through your sales team
• Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business
• Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events

• Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
• Manage the team in accordance with company policy and procedures
• Support the recruitment process, interviewing candidates and compile feedback from trial shifts
• Implement approved brand and product training program to ensure consistent and effective styling advice and inspiration to all customers
• Execute visual merchandising guidelines to a high standard
• Ensure in store experience (Boutique cleanliness) is in line with the guidelines and Brand standard
• Maintain an accurate stock file
• Ensure accurate payment processing and cash handling
• Ensure the appropriate processing of in-store services (including engraving, and aftercare)

• A demonstrated passion for customer service and driving a business
• Commercially aware and target driven
• Excellent communication and interpersonal skills
• Flexible, able to adapt
• Previous retail management experience