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IT Support

Contract Type: Full Time
Location: London
Salary: £39000 - £40000 per annum + benefits
REF: 4377_1694427933
Contact Email:

Job Description

We have partnered with a global premium fashion company who are seeking a highly motivated individual to be the first point of contact for IT support. This role reports into the IT Manager.

Knowledge of retail Head office function and a minimum of 3 years' experience is essential.

Key responsibilities will include:

  • To support and assist in the day to day running of the IT function of a premium fashion retailer.
  • To provide company-wide assistance with a range of IT operations and projects.
  • Provide end-user device support, whether laptops, mobile devices, or office applications, in the form of ad hoc advice to users, either verbally or via written documentation.
  • Assist in the running of the company IT Helpdesk and ticket management system, resolving logged errors in a timely manner.
  • Administer the setup of new hardware and software for new starters along with any other required hardware/software set up across the business.
  • Where necessary, provide training for new users on both hardware functionality and software.
  • Liaise with third party suppliers and partners to ensure the smooth running of their vital systems within the business, conduct high-level troubleshooting of functionality and when necessary, escalate issues.
  • Ensure user desktop connectivity to the network is in accordance with networking standards, policy and infrastructure.
  • Co-ordinate with other IT team members to assist in the management of servers, networks, and cybersecurity.
  • Monitor hardware, software, and system performance metrics, documenting processes and performing diagnostic tests.
  • Keep track of technological advancements and trends in IT support.

Person Specification:

  • Be fully conversant with all areas of desktop IT support including Windows desktop operating systems and Microsoft applications.
  • knowledge and understanding of email and email protocols, and of wired and wireless networking protocols.
  • Have a knowledge and understanding of security solutions for the protection against and removal of viruses and malware.
  • Preferred to have knowledge/ familiarity with ERP tools.
  • Must have SAP experience.
  • Excellent verbal and written communication skills.
  • An ability to prioritise and schedule workload in the face of conflicting demands.