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Ecommerce Operations Coordinator

Job Title: Ecommerce Operations Coordinator
Contract Type: Full Time
Location: London, England
Salary: £25000 - £30000 per annum
REF: 2706_1575299186
Contact Name: Louise Boland
Contact Email:
Job Published: about 2 years ago

Job Description

Our client is a Luxury brand based in London looking to hire an ambition Ecommerce Operations Coordinator to support the operational running of the ecommerce department. Acting as a key point of contact for internal departments and improving efficiency across operations. This role is perfect for someone who has a digital fashion retailer background who is driven, highly organised and looking for their next step in Ecommerce and Luxury Retail.
Main Responsibilities Include:

  • Monitoring orders - order placement through to order dispatch
  • Working with Customer Services to ensure customer journey is seamless
  • Assisting with order queries and customer interaction
  • Fraud management and overseeing chargeback
  • Acting as Ecommerce point of contact for all warehouse enquiries
  • Monitoring and ordering logistic supplies
  • Working with external suppliers to fix issues with orders
  • Streamlining operational efficiencies
  • Optimising processes across ecommerce.
  • Liaising with the warehouse regarding the pick/pack/dispatch process
  • Identifying efficiencies and KPIs to help improve
  • Dealing with enquiries from shipping partners
  • Monitoring stock levels
  • Coordinating inventory updates and assisting with stock reconciliation
  • Collaborating departmentally to identify ways to improve omnichannel offering
  • Conducting regular site walks and raising issues and bugs
  • Working with IT to help assist with order flow and systems
  • Monthly finance reconciliation
  • Collating invoices and tracking supplier spend

Personal Specifications

  • Previous experience in Ecommerce Operations, preferably within a digital fashion retailer
  • An understanding of ecommerce transactional management, particularly dealing with global payment methods, fraud management and multiple shipping options/charges
  • Familiar with order flows and the warehouse dispatch process within an ecommerce business
  • Meticulous attention to detail
  • An excellent problem-solver and proactive thinker
  • Excellent in number and time management skills
  • Working knowledge of using CMS and ERP systems desirable
  • Experience in website testing is an advantage.