Job Description
Our client is a luxury brand based in London looking to hire an ambition Ecommerce Operations Coordinator to support the operational running of the eCommerce department. Acting as a key point of contact for internal departments and improving efficiency across operations. This role is perfect for someone who has a digital fashion retailer background who is driven, highly organised and looking for their next step in eCommerce and Luxury Retail.
Main Responsibilities Include:
- Monitoring orders - order placement through to order dispatch
- Working with Customer Services to ensure the customer journey is seamless
- Assisting with order queries and customer interaction
- Fraud management and overseeing chargeback
- Acting as an eCommerce point of contact for all warehouse inquiries
- Monitoring and ordering logistic supplies
- Working with external suppliers to fix issues with orders
- Streamlining operational efficiencies
- Optimising processes across eCommerce.
- Liaising with the warehouse regarding the pick/pack/dispatch process
- Identifying efficiencies and KPIs to help improve
- Dealing with inquiries from shipping partners
- Monitoring stock levels
- Coordinating inventory updates and assisting with stock reconciliation
- Collaborating departmentally to identify ways to improve the omnichannel offering
- Conducting regular site walks and raising issues and bugs
- Working with IT to help assist with order flow and systems
- Monthly finance reconciliation
- Collating invoices and tracking supplier spend
Personal Specifications
- Previous experience in eCommerce Operations, preferably within a digital fashion retailer
- An understanding of eCommerce transactional management, particularly dealing with global payment methods, fraud management, and multiple shipping options/charges
- Familiar with order flows and the warehouse dispatch process within an eCommerce business
- Meticulous attention to detail
- An excellent problem-solver and proactive thinker
- Excellent in number and time management skills
- Working knowledge of using CMS and ERP systems desirable
- Experience in website testing is an advantage.