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E-commerce Manager

Job Title: E-commerce Manager
Contract Type: Full Time
Location: London, England
Industry:
Salary: £45000 - £50000 per annum
REF: 3830_1659513537
Contact Name: Georgia Hanley
Contact Email: georgia@trprecruitment.com
Job Published: 4 months ago

Job Description

Our client is a premium/ luxury brand seeking an E-com manager to join their established internationally recognised business. This is a wonderful opportunity to join an incredible brand and would be a great step for an e-com executive looking for their next step or existing E-com Manager wanting a new challenge.

This role is based 5 days a week in East London.

Main Responsibilities will include

  • Day-to-day management of the e-commerce website
  • Collaborate with all relevant departments to ensure successful e-comm activity
  • Work with 3rd party retailers to continuously improve brand visibility, UX and sales on their websites
  • Control and optimise the digital strategy and customer experience
  • Day-to-day management of all the Digital activity of the website (display of products, returns and exchanges, payments, customer contact via phone and email…), in terms of sales and customer service.
  • Ensure that the e-commerce website activities are in line with the local and international marketing plan. Cooordinate this with the relevant marketing and PR responsbilities.
  • Collaborate, alongside the Marketing Manager and Head Office team, with agencies on the management and optimisation of digital campaigns.
  • Daily monitoring & optimise PPC / SEA / retargeting.
  • Coordinate between oversees and Local IT to ensure the performances of the website.
  • Controlling and optimising the digital strategy across all owned online channels and 3rd party retailers :
  • Daily monitoring and update of all the products and content on the ecomm website.
  • E-comm website:
  • Managing the relationship with the customer (mail / phone / livechat / complaints / questions / stock…)
  • Validating orders (fraud checks, control of processes, cart abandonment…)
  • Reporting: daily analysis of sales / traffic and reporting on central KPI's and any other statistics
  • Optimising: improve traffic / sales / KPI's / content / customer experience
  • AB Testing and User Interface optimisation: plan / implement / analyse AB Testing to improve the customer journey and the sales.
  • Managing the e-commerce executive & ecommerce coordinator

Person Specification

  • Experience in digital marketing and ecommerce environment (agency or in-house)
  • Good command of:
  • Magento or other Content Management System (CMS)
  • SAP
  • Photoshop
  • MS Office Tools (Excel, Power Point)
  • Google Analytics
  • Google Webmaster
  • All things digital with a desire to learn: including but not limited to Facebook / Twitter / Instagram / YouTube / Google / Yahoo, apps, smartphones…
  • Preferable: basic understanding of: SAP / Html 5 / website administration
  • Excellent level in English (written and spoken)
  • Genuine Passion for customer, luxury / fashion and the Brands target audience & proven experience of dealing with customers
  • Good with data and attention to detail - customer analysis, segmentation, sales follow-up
  • Show a broad interest in technology and demonstrate a sensibility to good UX/design and data-driven user testing (eg AB and multivariate testing)
  • Goal oriented and performance driven
  • Detail oriented, ability to multitask, ability to prioritize and manage multiple projects simultaneously in a fast-paced, deadline drive