Our client is a premium/ luxury brand seeking an E-com manager to join their established internationally recognised business. This is a wonderful opportunity to join an incredible brand and would be a great step for an e-com executive looking for their next step or existing E-com Manager wanting a new challenge.

This role is based 5 days a week in East London.

Main Responsibilities will include

• Day-to-day management of the e-commerce website
• Collaborate with all relevant departments to ensure successful e-comm activity
• Work with 3rd party retailers to continuously improve brand visibility, UX and sales on their websites
• Control and optimise the digital strategy and customer experience
• Day-to-day management of all the Digital activity of the website (display of products, returns and exchanges, payments, customer contact via phone and email…), in terms of sales and customer service.
• Ensure that the e-commerce website activities are in line with the local and international marketing plan. Cooordinate this with the relevant marketing and PR responsbilities.
• Collaborate, alongside the Marketing Manager and Head Office team, with agencies on the management and optimisation of digital campaigns.
• Daily monitoring & optimise PPC / SEA / retargeting.
• Coordinate between oversees and Local IT to ensure the performances of the website.
• Controlling and optimising the digital strategy across all owned online channels and 3rd party retailers :

• Daily monitoring and update of all the products and content on the ecomm website.

• E-comm website:

• Managing the relationship with the customer (mail / phone / livechat / complaints / questions / stock…)
• Validating orders (fraud checks, control of processes, cart abandonment…)
• Reporting: daily analysis of sales / traffic and reporting on central KPI's and any other statistics
• Optimising: improve traffic / sales / KPI's / content / customer experience

• AB Testing and User Interface optimisation: plan / implement / analyse AB Testing to improve the customer journey and the sales.
• Managing the e-commerce executive & ecommerce coordinator

Person Specification

• Experience in digital marketing and ecommerce environment (agency or in-house)
• Good command of:

• Magento or other Content Management System (CMS)
• SAP
• Photoshop
• MS Office Tools (Excel, Power Point)
• Google Analytics
• Google Webmaster
• All things digital with a desire to learn: including but not limited to Facebook / Twitter / Instagram / YouTube / Google / Yahoo, apps, smartphones…
• Preferable: basic understanding of: SAP / Html 5 / website administration

• Excellent level in English (written and spoken)
• Genuine Passion for customer, luxury / fashion and the Brands target audience & proven experience of dealing with customers
• Good with data and attention to detail - customer analysis, segmentation, sales follow-up
• Show a broad interest in technology and demonstrate a sensibility to good UX/design and data-driven user testing (eg AB and multivariate testing)
• Goal oriented and performance driven
• Detail oriented, ability to multitask, ability to prioritize and manage multiple projects simultaneously in a fast-paced, deadline drive