A fabulous opportunity has arisen for one of my clients who are leaders in their field, a British brand that celebrates individuality between fashion and jewellery. Due to continued success, they are looking for an excellent Deputy Manager to work based in their boutique/concession, who puts customer service first and will thrive in a boutique or concession style environment. My client offers excellent product training in addition to a generous bonus scheme.
Main responsibilities will include:- Supporting the Boutique Manager and being the 'go-to' person when you are the most senior Management Team member on shift
- driving sales and exceeding targets through exceptional customer service and building a client business
- people management and coaching to deliver the above
- maximising store efficiency through operations management
- Deliver sales budget through the implementation of an action orientated business plan
- Monitor and drive store and team KPIs
- Deliver a consistent and exceptional standard of customer service through your sales team
- Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business
- Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events
- Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
- Manage the team in accordance with company policy and procedures
- Support the recruitment process, interviewing candidates and compile feedback from trial shifts
- Implement approved brand and product training program to ensure consistent and effective styling advice and inspiration to all customers
- Execute visual merchandising guidelines to a high standard
- Ensure in store experience (Boutique cleanliness) is in line with the guidelines and Brand standard
- Maintain an accurate stock file
- Ensure accurate payment processing and cash handling
- Ensure the appropriate processing of in-store services (including engraving, and aftercare)
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