Deputy Manager - Premium Jewellery Brand in London

Job description

A fabulous opportunity has arisen for one of my clients who are leaders in their field, a British brand that celebrates individuality between fashion and jewellery. Due to continued success, they are looking for an excellent Deputy Manager to work based in their boutique/concession, who puts customer service first and will thrive in a boutique or concession style environment. My client offers excellent product training in addition to a generous bonus scheme.

Main responsibilities will include:

Supporting the Boutique Manager and being the 'go-to' person when you are the most senior Management Team member on shift
driving sales and exceeding targets through exceptional customer service and building a client business
people management and coaching to deliver the above
maximising store efficiency through operations management

Deliver sales budget through the implementation of an action orientated business plan
Monitor and drive store and team KPIs
Deliver a consistent and exceptional standard of customer service through your sales team
Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business
Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events

Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
Manage the team in accordance with company policy and procedures
Support the recruitment process, interviewing candidates and compile feedback from trial shifts
Implement approved brand and product training program to ensure consistent and effective styling advice and inspiration to all customers
Execute visual merchandising guidelines to a high standard
Ensure in store experience (Boutique cleanliness) is in line with the guidelines and Brand standard
Maintain an accurate stock file
Ensure accurate payment processing and cash handling
Ensure the appropriate processing of in-store services (including engraving, and aftercare)

Person specification:

A demonstrated passion for customer service and driving a business
Commercially aware and target driven
Excellent communication and interpersonal skills
Flexible, able to adapt
Previous retail management experience