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Customer Care Co-Ordinator

Job Title: Customer Care Co-Ordinator
Contract Type: Full Time
Location: East London, London
Salary: £25000 - £26000 per annum
REF: 3989_1666794918
Contact Name: Georgia Hanley
Contact Email:
Job Published: about 1 month ago

Job Description

I am currently recruiting a Customer Care Co-Ordinator to work in their East London Head office of a large retail group. You will be answering customer queries, advising and guiding customers on products and company policies.

Main Responsibilities

  • To provide high quality information, advice and guidance to our customers via incoming telephone and email communication, aiming to resolve all queries at first point of contact.
  • To proactively contact customers to troubleshoot any potential complaints before they arise.
  • Monitoring all customer correspondence and phone calls to ensure they are dealt with in the prescribed manner and in a timely fashion.
  • Increase customer satisfaction, loyalty and loyalty as well as fulfilment of customer expectations.
  • Minor service work on products
  • Be in constant contact with our customers via various communication channels (e.g. e-mail, video call, live chat, social media) in order to identify their needs and derive measures from them.
  • Develop yourself into an integral part of the team, ensuring clear communication between colleagues and our customers.
  • Continuously develop your knowledge and understanding of the brands products, services and procedures/policies.

Person Specification

  • You must have excellent attention to detail and the ability to manage your priorities in line with the business needs.
  • Confident in using MS Office, especially Excel and Word.
  • Have a high level of self-motivation to continuously develop yourself.
  • Strong communication skills in dealing with customers and an open, customer-oriented approach