A fabulous opportunity has arisen for one of my clients who are leaders in their field A British brand that celebrates individuality between fashion and jewellery. Due to continued success, they are looking for a talented Concession Manager who puts customer service first, my client offers excellent product training in addition to a generous commission structure.
Main Responsibilities will include:
Driving Sales
- Deliver sales budget through the implementation of an action orientated business plan
- Monitor and drive store and team KPIs
- Deliver a consistent and exceptional standard of customer service through your sales team
- Develop and maintain client relationships in line with company guidelines to drive repeat business
- Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Building a Strong Team- Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
- Manage the team in accordance with company policy and procedures
- Support the recruitment process, interviewing candidates and compile feedback from trial shifts
- Implement approved brand and product training program to ensure consistent and effective styling advice and inspiration to all customers
Delivering Efficiency - Execute visual merchandising guidelines to a high standard
- Ensure in store experience (Boutique cleanliness) is in line with the guidelines and Brand standard
- Maintain an accurate stock file
- Ensure accurate payment processing and cash handling
- Ensure the appropriate processing of in-store services (including engraving, and aftercare)
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