A fabulous opportunity has arisen for one of my clients who are leaders in their field A British brand that celebrates individuality between fashion and jewellery. Due to continued success, they are looking for a talented Concession Manager who puts customer service first, my client offers excellent product training in addition to a generous commission structure.

Main Responsibilities will include:

Driving Sales

• Deliver sales budget through the implementation of an action orientated business plan
• Monitor and drive store and team KPIs
• Deliver a consistent and exceptional standard of customer service through your sales team
• Develop and maintain client relationships in line with company guidelines to drive repeat business
• Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events

• Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
• Manage the team in accordance with company policy and procedures
• Support the recruitment process, interviewing candidates and compile feedback from trial shifts
• Implement approved brand and product training program to ensure consistent and effective styling advice and inspiration to all customers

• Execute visual merchandising guidelines to a high standard
• Ensure in store experience (Boutique cleanliness) is in line with the guidelines and Brand standard
• Maintain an accurate stock file
• Ensure accurate payment processing and cash handling
• Ensure the appropriate processing of in-store services (including engraving, and aftercare)

• A demonstrated passion for customer service and driving a business
• Commercially aware and target driven
• Excellent communication and interpersonal skills
• Flexible, able to adapt
• Ability to work well under pressure in a fast-paced environment
• Minimum 1 year experience in Boutique / Concession Manager role