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Back of house administrator

Contract Type: Full Time
Location: City of London, London
Salary: £20000 - £23000 per annum
REF: 2634_1570722518
Contact Email: louise@trprecruitment.com

Job Description

am seeking a Back of House Administrator to work for a beautiful, luxury jewellery and watch boutique. Duties will include working with the back of house team in all administrative duties for the boutique. It will be working in a fun, sociable and vibrant team dealing with stock, emails correspondence, transfers, repairs and dealing with suppliers. This is a fantastic opportunity to join a company with a fantastic working culture and friendly environment in a role that is diverse and interesting day to day that can open doors to further progression and growth.

Main responsibilities will include:

  • Follow-up with customer repairs liaising with customer care
  • Managing customer orders, repairs and product tracking
  • Managing repair and order spreadsheet
  • Provide reliable information to customers in all matters relating to sales and customer service.
  • Placing orders ensuring stock is up to date and available.
  • Update customer database and make sure client details are accurate.
  • Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique.
  • Ensure familiarity with the product range so that customers can be provided with as much detail as necessary.
  • Ensure good knowledge of products
  • Follow Company policy and procedures for opening/closing the store.
  • All transactions to be handled in a responsible and secure way.
  • Can work well with the friendly and supportive team.

Person Requirements

  • Experience in the Retail Industry having held administrative responsibilities
  • Exposure to administration duties including spreadsheet product tracking and order process
  • Preferably from a premium or prestige retail background.
  • Must enjoy their work and have a natural passion for customer service, attention to detail and be well-organized.