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Assistant Store Manager - Luxury Leather Goods - Bond Street

Job Title: Assistant Store Manager - Luxury Leather Goods - Bond Street
Contract Type: Full Time
Location: London, England
Industry:
Salary: £30000 - £31000 per annum + commission
REF: 2713_1576078119
Contact Name: Georgia Hanley
Contact Email: georgia@trprecruitment.com
Job Published: about 1 month ago

Job Description

I have an excellent opportunity for a luxury Leather Goods and Accessories company looking for an Assistant Manager to be based in their Flagship Bond Street Boutique. This is a fantastic opportunity to be part of a stunning British Heritage brand with a fabulous history and international, loyal client base.

Main responsibilities will include:

  • Pro-actively drive and be accountable for the day to day management of the store.
  • Achieve or where possible, surpass all financial and operational goals set.
  • Cultivate a thoughtful and discrete customer service culture throughout the store.
  • Ensure all operational standards are achieved.
  • Ensure timely and effective communication between Stores, Retail Operations & Head Office.
  • Coach, motivate, train and support sales associates in the achievement of the above.
  • Maximise the performance of the team through effective communication, daily meetings, setting targets and delivering ongoing product training.
  • Champion use of data capture by all team members.
  • Cultivate a clientelling culture encouraging individual client book development
  • Set impeccable customer service standards and lead by example.
  • Deal with complaints effectively & efficiently, again exceeding customer expectations.
  • Proactively manage shifts, holiday and sickness absence to ensure adequate shop floor coverage at all times.
  • Communicate with operations associates on any stock related issues e.g. transfers/organisation etc.
  • Minimize shrinkage and participate in cycle counts.
  • Ensure all store systems and operational procedures are followed accurately.
  • Ensure all forms and procedures are used correctly, and follow through to completion and forwarded as applicable.
  • Hold daily and ad hoc meetings as required
  • Company direction and any issues facing the Company or store.
  • Budgets & store performance against targets.
  • VM, shop floor and housekeeping standards.
  • Personally convey performance expectations and monitor delivery.
  • Set personal objectives and review these in line with Company procedures.

Person specification:

  • Supervisory or team leader experience (depending on scale of responsibility & organisation).
  • Experience of one-on-one customer service and sales environments, with particular reference to bespoke sales and high-priced sales transactions.
  • Leadership flair, with the desire and to be accountable for managing and motivating a team.
  • A positive, open and progressive personal style.
  • The ability to train a team in all aspects of product, customer service and store standards.
  • Exposure to managing performance or personnel issues.
  • An understanding and execution of Health and Safety and HR procedures.
  • Excellent communication and administration skills.
  • Impeccable personal presentation, good manners and diplomacy, even if under stress.
  • A positive outlook and a 'can-do' approach.
  • Second languages a distinct advantage, especially Japanese, Chinese, Russian, Arabic and/or any European language.