Job Description
A fantastic opportunity has become available to join a multi brand watch boutique in Cheshire Oaks. This is a fantastic opportunity for a supervisor looking for their next step or an existing Assistant Manager seeking an exciting new opportunity.
Main Responsibilities will include:
- Train, supervise and motivate employees to achieve the goals of the store.
- Plan, organise and prioritise self and team to ensure optimum use of available time.
- Produce staff rotas and manage staff holidays.
- Monitor employee's performance.
- Assist in the implementation of induction programs for all new employees.
- Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, staff selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention.
- Accurate reporting of all administration and stock control.
- Collation of sales figures.
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique.
- Ensure the till is reconciled on a daily basis.
- Ensure that cash handling and banking procedures are in line with Company policies and procedures.
- Ensure the store is kept clean and presentable at all times.
- Adhere to company policies and regulations.
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Person specification:
- Previous retail management/supervisory experience
- Previous experience working in the Watch& Jewellery/Luxury brand sector
- Exceptional people skills
- Experience in maximising profit through the effective management and display of stock, and the development and productivity of staff whilst ensuring exceptional levels of customer service are achieved.
