Job Description
I am currently looking for a talented and motivated individual to join a fantastic watch brand as an Assistant Manager. This role is perfect for someone who is passionate about watches and has experience working in a fast-paced retail environment.
Main Responsibilities will include:
- Train, supervise and motivate employees to achieve the goals of the store.
- Motivate and develop team performance, ensuring focus on conversion and customer service.
- Produce team rotas.
- Monitor employee's performance, assisting the Store Manager with performance management, training and coaching of team.
- Assist in the implementation of induction programs for all employees.
- Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, team selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention
- Accurate reporting of all administration
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Ensure that cash handling and banking procedures are in line with Company policies and procedures.
Person Specification:
- Previous retail management/supervisory experience
- Previous experience working in retail and/or fashion accessories
- Exceptional communication skills with the ability to motivate colleagues and raise morale, demonstrates leadership through coaching and development
- Desire to provide exceptional customer service, exceeding the expectations of customers in all interactions
- Driven to improve conversion and ensure the store and team meet KPIs
- Uses initiative to support the Store Manager in running the store and providing ideas for improvements
- Strong interpersonal skills with the emphasis on building good working relationships.
- Have experience dealing with international customers
