Job Description
A fantastic and very exciting opportunity has become available to join a vibrant watch boutique in White City. This is a brilliant opportunity for a Supervisor ready for their next step or Assistant Manager looking for a new opportunity.
Main responsibilities will include:
- Train, supervise and motivate employees to achieve the goals of the store.
- Plan, organise and prioritise for yourself and the team to ensure optimum use of available time. Delegate tasks to the team as required.
- Motivate and develop team performance, ensuring focus on conversion and customer service.
- Produce team rotas.
- Monitor employee's performance, assisting the Store Manager with performance management, training and coaching of team.
- Assist in the implementation of induction programs for all new employees.
- Ensure stock management policies and processes are implemented and followed at all.
- Accurate reporting of all administration.
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Contribute to the store reaching its monthly, quarterly, and annual sales targets.
- Ensure products are displayed in line with Company policies and procedures.
Person specification:
- Previous retail management/supervisory experience in fashion or accessories
- Exceptional communication skills with the ability to motivate colleagues and raise morale.
- Desire to provide exceptional customer service, exceeding the expectations of customers in all interactions.
- Driven to improve conversion and ensure the store and team meet KPIs.
- Uses initiative to support the Store Manager in running the store and providing ideas for improvements.
- Demonstrates leadership through coaching, development, ability to manage performance and strong motivational skills.
- Strong organisational and planning skills; ability to prioritise, delegate and meet deadlines.
