Job Description
An exciting new opportunity has arisen to work with a luxury womenswear brand as an Area Manager. This brand is recognised on a global scale for its good quality, designs, and strong brand ethos. The brand has a very loyal following of high net worth individuals, so a passion for delivering exceptional service levels is essential.
Main responsibilities will include:
- Working closely with HR
- Building a strong network both internally and externally with key business partners
- Demonstrate strong leadership skills to inspire and motivate a high-performance team
- Able to demonstrate a range of styles as necessary
- Deliver a world class service culture through role modelling behaviour
- Empower the team to deliver exceptional service to each client
- Actively develop internal talent
- Hold performance review meetings to discuss performance relative to expectations/plans
- Ability to be both proactive and reactive as required
- Accountable for the overall employee engagement for the country
- Responsible for driving top line sales performance across the country
- Strategic thinking to bring new ideas to the business
- Maximise key business KPI's including ATV/UPT and Conversion
- Responsible for cost control management including payroll and general expenses across the cluster
- Accountable for nurturing the business of existing top clients through delivering a robust engagement plan.
- Instill a culture of exceptional client service among the team by communicating and reinforcing luxury service expectations
Person specification:
- Strong understanding of retail principles and practices
- Previous experience as an area manager required.
- Very good analytical skills
- Experience within the Premium/Luxury retail sector
- A passionate and driven person
- Commercially minded with proven experience of having a positive effect on a business
- You should have persistence, be thorough, systematic and precise
- Have an innate need to get things right and exceed expectations.
- Hold brand values and expectations at the core of what you do
- Passionate about service and customer experience
- Proven delivery of commercial targets and an understanding of P&L management
- Strong people management, team leadership skills, and experience building teams
- An outstanding communicator and team player
- Proven track record in implementing strategies and following through with action plans