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Sales Associate - Luxury Interiors and Jewellery Brand

Job Title: Sales Associate - Luxury Interiors and Jewellery Brand
Contract Type: Full Time
Location: London, England
Salary: £23000 - £24000 per annum + commission
Start Date: ASAP
REF: 2601_1574340077
Contact Name: Nicole Levy
Contact Email:
Job Published: over 2 years ago

Job Description

A unique opportunity has arisen for Sales Assistants to work for my client, a luxury crystals and interiors brand based in their stunning Showroom in Notting Hill.

Key Responsibilities will include:

  • Be a brand ambassador in your passion and enthusiasm for the brand.
  • Deliver excellent customer relationship management (CRM).
  • Give all customers the brand's experience.
  • Always provide exceptional levels of customer service.
  • Manage and reply to emails regarding customer inquiries, follow up sales leads and work within established guidelines.
  • Manage the customer request list and contact customers in a timely manner.
  • Assist the Showroom Manager and colleagues in the preparation and dispatch of online orders.
  • Assist with company promotional activities, such as advertising and participate to the business development of the store.
  • Demonstrate brand integrity to the customer through sound knowledge of the product, seek management guidance where there are gaps in product knowledge or further clarification is needed.
  • Develop product knowledge and be aware of the location and type of product we have in the store.
  • Undertake all training and refresher training to ensure competence and compliance in your job role.
  • Take personal responsibility for continuously maintaining and improving a working knowledge of the POS system through regular revision of the training.
  • Demonstrate a presence on the shop floor, have a positive and approachable manner and appearance towards the customers and colleagues on the floor; whilst working collaboratively as a team.
  • Ensure effective communication with customer and colleagues.
  • Support the manager and assistant manager in the day-to-day operations and running the store effectively and efficiently.
  • Carry out daily tasks to maximize sales.
  • Maintain standards in the store: visual standards, including merchandise presentation and housekeeping.
  • Follow Company policies and uphold Company standards at all times. Proactively solve problems and use preventative and corrective measures to minimise problems that affect the store's service, efficiency and productivity.
  • Follow procedures for the opening stores including cleaning, checking lights, checking shelves, replenishing stock and making sure the shop floor is ready for the opening.
  • Maintain stock and display stock to exacting standards to maximise product presentation and brand integrity.
  • Maintain storage areas and ensure stock is tidy and systematically organised.
  • Adhere to cleaning rota and monitor cleanliness throughout the day to ensure excellent showroom presentation as well as meet Health and Safety standards.
  • Follow procedures for closing the shop including, cleaning, restocking shelves, making up boxes, bringing the sign in etc.
  • Process sales, exchanges efficiently, accurately and quickly in all payment methods.
  • Ensure good housekeeping is maintained through all areas of the store and to communicate with the management team in case an accident happens.
  • Ensure stationery is printed and stock levels are maintained e.g. printed cards.
  • Be aware of what happens in the store day to day and what tasks need to be carried out.
  • Ensure the stock is replenished after each sale.
  • To assist the team in the day-to-day operations and running of all the Company's Social Media platforms effectively and efficiently.
  • Follow the health and safety procedures at all times.

Person Specification:

  • Follow the dress code and be immaculately presented at all times.
  • Manage your time effectively.
  • Ability to Read, Write and Speak fluent English
  • Client-centric mindset
  • Excite and instill passion and pride for the brand.
  • Strong customer service skills
  • Strong selling ability
  • Energetic and dynamic
  • Excellent communication
  • Results orientated
  • Knowledge and interest of the luxury industry desirable