Job Description
A unique opportunity has arisen for Sales Assistants to work for my client, a luxury crystals and interiors brand based in their stunning Showroom in Notting Hill.
Key Responsibilities will include:
- Be a brand ambassador in your passion and enthusiasm for the brand.
- Deliver excellent customer relationship management (CRM).
- Give all customers the brand's experience.
- Always provide exceptional levels of customer service.
- Manage and reply to emails regarding customer inquiries, follow up sales leads and work within established guidelines.
- Manage the customer request list and contact customers in a timely manner.
- Assist the Showroom Manager and colleagues in the preparation and dispatch of online orders.
- Assist with company promotional activities, such as advertising and participate to the business development of the store.
- Demonstrate brand integrity to the customer through sound knowledge of the product, seek management guidance where there are gaps in product knowledge or further clarification is needed.
- Develop product knowledge and be aware of the location and type of product we have in the store.
- Undertake all training and refresher training to ensure competence and compliance in your job role.
- Take personal responsibility for continuously maintaining and improving a working knowledge of the POS system through regular revision of the training.
- Demonstrate a presence on the shop floor, have a positive and approachable manner and appearance towards the customers and colleagues on the floor; whilst working collaboratively as a team.
- Ensure effective communication with customer and colleagues.
- Support the manager and assistant manager in the day-to-day operations and running the store effectively and efficiently.
- Carry out daily tasks to maximize sales.
- Maintain standards in the store: visual standards, including merchandise presentation and housekeeping.
- Follow Company policies and uphold Company standards at all times. Proactively solve problems and use preventative and corrective measures to minimise problems that affect the store's service, efficiency and productivity.
- Follow procedures for the opening stores including cleaning, checking lights, checking shelves, replenishing stock and making sure the shop floor is ready for the opening.
- Maintain stock and display stock to exacting standards to maximise product presentation and brand integrity.
- Maintain storage areas and ensure stock is tidy and systematically organised.
- Adhere to cleaning rota and monitor cleanliness throughout the day to ensure excellent showroom presentation as well as meet Health and Safety standards.
- Follow procedures for closing the shop including, cleaning, restocking shelves, making up boxes, bringing the sign in etc.
- Process sales, exchanges efficiently, accurately and quickly in all payment methods.
- Ensure good housekeeping is maintained through all areas of the store and to communicate with the management team in case an accident happens.
- Ensure stationery is printed and stock levels are maintained e.g. printed cards.
- Be aware of what happens in the store day to day and what tasks need to be carried out.
- Ensure the stock is replenished after each sale.
- To assist the team in the day-to-day operations and running of all the Company's Social Media platforms effectively and efficiently.
- Follow the health and safety procedures at all times.
Person Specification:
- Follow the dress code and be immaculately presented at all times.
- Manage your time effectively.
- Ability to Read, Write and Speak fluent English
- Client-centric mindset
- Excite and instill passion and pride for the brand.
- Strong customer service skills
- Strong selling ability
- Energetic and dynamic
- Excellent communication
- Results orientated
- Knowledge and interest of the luxury industry desirable
