Job Description
We are currently recruiting on one of our most Luxury brands who are looking for a Brand Ambassador for their New Menswear Concession based in one of the most prestigious department stores in London. You will welcome clients and deliver a first class luxury customer service to an international clientele and establish strong relationships while maximising profitable sales. Ensuring that the Concession housekeeping standards are exemplary and stock is handled with care.
Main Responsibilities will include:
- Welcome all clients to the Concession ensuring the client feels comfortable in the environment.
- Greet all clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice
- Introduce additional complementary products targeted to your client and share product knowledge
- Process the sale in a confident and professional manner whilst maintaining the relationship with the client
- Gather and collate client's CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
- Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the brands image
- Exceed all behavioural requirements including adhering to the dress code and appearance guidelines as indicated by the Department Manager
- Actively drive your product knowledge by keeping up to date with fashion trends, participating in in store training, updating yourself on all product lines and searching out relevant information on products
- Support control and management of stock in line with the guidance from Stock Control colleagues
Person Specification:
- A minimum of 3 years' experience in sales in a luxury, high fashion environment preferably department store
- Experience in selling MRTW with an understanding of craftsmanship and quality
- Passion for fashion and sales
- A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience
- Excellent personal presentation - a Brand Ambassador
- Understanding of Retail KPIs
- A fluent level in English, Arabic or Chinese is essential and additional languages are an advantage
- Strong Business sense and results orientated
- Service orientated
- Fashion culture
- Can do, proactive and positive attitude
- High level of self-confidence, drive and determination to succeed individually and as part of a team
