Job Description
I am seeking a Sales Administrator to work for a beautiful, Swiss luxury watch boutique. This role will combine working with and building relationships with customers front of house as well as managing the administrative duties of the boutique. This is a fantastic opportunity to work for an internationally respected company in a diverse and interesting position that can open doors to much progression and growth.
Responsibilities will include:
- Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique.
- Follow-up with customer repairs liaising with customer care in Southampton and Swiss headquarters
- Provide reliable information to customers in all matters relating to sales and customer service.
- Placing orders ensuring stock is up to date and available.
- Update customer database and make sure client details are accurate.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow airport security checks, where necessary, and all BAA/Heathrow guidelines.
- All transactions to be handled in a responsible and secure way.
- Good Visual Merchandising standards.
- Attend briefing sessions as directed by your line manager.
Person Specification :
- Experience in the Retail Industry at a sales advisor level having had exposure to admin duties or an existing Administrator
- Must have an understanding of luxury retail.
- Must enjoy their work and have a natural passion for customer service, attention to detail and be well-organized.
- Strong IT skills and have a basic understanding of Microsoft Office and general administration (such as filing, organisation, GDPR compliance and communication skills).
- Have experience with luxury watches or jewellery.
- Have experience dealing with international customers.
