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Retail Administrator - Luxury Watch Boutique

Job Title: Retail Administrator - Luxury Watch Boutique
Contract Type: Full Time
Location: London, England
Salary: £23000 - £27000 per annum
REF: 2768_1580229795
Contact Name: Georgia Hanley
Contact Email:
Job Published: over 2 years ago

Job Description

I am seeking a Sales Administrator to work for a beautiful, Swiss luxury watch boutique. This role will combine working with and building relationships with customers front of house as well as managing the administrative duties of the boutique. This is a fantastic opportunity to work for an internationally respected company in a diverse and interesting position that can open doors to much progression and growth.

Responsibilities will include:

  • Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique.
  • Follow-up with customer repairs liaising with customer care in Southampton and Swiss headquarters
  • Provide reliable information to customers in all matters relating to sales and customer service.
  • Placing orders ensuring stock is up to date and available.
  • Update customer database and make sure client details are accurate.
  • Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
  • Provide reliable information to customers in all matters relating to sales and customer service.
  • Contribute to the store reaching its monthly, quarterly and annual sales targets.
  • Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
  • Maintain/build a general awareness of products and security hot spots.
  • Follow airport security checks, where necessary, and all BAA/Heathrow guidelines.
  • All transactions to be handled in a responsible and secure way.
  • Good Visual Merchandising standards.
  • Attend briefing sessions as directed by your line manager.

Person Specification :

  • Experience in the Retail Industry at a sales advisor level having had exposure to admin duties or an existing Administrator
  • Must have an understanding of luxury retail.
  • Must enjoy their work and have a natural passion for customer service, attention to detail and be well-organized.
  • Strong IT skills and have a basic understanding of Microsoft Office and general administration (such as filing, organisation, GDPR compliance and communication skills).
  • Have experience with luxury watches or jewellery.
  • Have experience dealing with international customers.