I've got a fabulous opportunity for an Office Manager / EA to join a luxury fashion brand based in Central London.
You'll have at least x4 years experience in a similar role and assist the Founder with diary management, travel management and responding to customer service orders and queries.

This is an excellent opportunity to be part of a highly luxury fashion business where you can learn a lot and support the growth of the business at this exciting time.

Main Responsibilities will include:

• Assisting a dynamic business founder.
• Diary management - Organising meetings / arranging appointments.
• Travel management - Booking transport and accommodation.
• Processing of Web orders via Shopify.
• Daily tasks checking orders & returns/refunds process handling.
• Reporting (customer returns and general overview of customer service)
• Liaison with our external distribution company for ecommerce and customer service purposes.
• Dealing with correspondence, complaints and queries.
• Customer service management to step in and assist with any difficult / lengthy queries.
• Preparing letters, presentation and reports.
• Implementing and maintaining procedures /office administration systems.
• Liaison with building management and external suppliers.
• Support on supply chain tasks where necessary, coordinating receiving and shipment of goods and providing general logistics support.

Person Specifications:

• 4+ years as am Executive Assistant or Office/Studio Manager ideally in the creative industry.
• Excellent communication skills, written & verbal.
• Highly organised.
• Able to work in a fast paced environment.
• Quick thinker.
• Problem solver.