We are working with a well-established fashion brand to recruit a proactive and technically capable IT Support Specialist to be the first point of contact for all IT support within their London office.
This role is pivotal in ensuring smooth day-to-day IT operations for a team of approximately 90 employees. The successful candidate will also support new starter onboarding, hardware/software setup, and contribute to wider IT and business system initiatives. The position will work closely with the Special Projects team on the implementation of systems such as SAP.
Main Responsibilities will include:
Act as the first line of support for all IT-related queries across the business
Provide support for desktop systems, end-user devices (laptops, mobile devices), and core office applications
Set up and configure new hardware/software for incoming staff and ensure systems are optimally deployed
Deliver user training on hardware and software as required
Collaborate on internal change projects and IT system implementations
Liaise with external vendors and service providers to maintain system performance and escalate issues when needed
Oversee IT asset management - procurement, inventory, and lifecycle
Ensure connectivity and compliance with internal networking standards
Coordinate the management of servers, cybersecurity, and overall IT infrastructure
Monitor systems and perform diagnostic tests to maintain optimal performance
Person Specification:
Strong experience in desktop IT support including Windows OS and Microsoft applications
Proven knowledge of networking protocols (wired and wireless), email systems, and general IT infrastructure
Understanding of antivirus, malware protection, and cybersecurity best practices
Experience with ERP and business tools such as SAP (essential), and familiarity with platforms like NuOrder, Centric PLM, Concrete, and AX (desirable)
Background in security protocols including firewall configuration and penetration testing
Excellent communication skills, with the ability to translate technical information for non-technical users
Strong troubleshooting skills and a methodical approach to problem-solving
Ability to manage competing priorities and meet deadlines efficiently
