Our client is a Luxury brand based in London looking to hire an ambition Ecommerce Operations Coordinator to support the operational running of the ecommerce department. Acting as a key point of contact for internal departments and improving efficiency across operations. This role is perfect for someone who has a digital fashion retailer background who is driven, highly organised and looking for their next step in Ecommerce and Luxury Retail.
Main Responsibilities Include:

• Monitoring orders - order placement through to order dispatch
• Working with Customer Services to ensure customer journey is seamless
• Assisting with order queries and customer interaction
• Fraud management and overseeing chargeback
• Acting as Ecommerce point of contact for all warehouse enquiries
• Monitoring and ordering logistic supplies
• Working with external suppliers to fix issues with orders
• Streamlining operational efficiencies
• Optimising processes across ecommerce.
• Liaising with the warehouse regarding the pick/pack/dispatch process
• Identifying efficiencies and KPIs to help improve
• Dealing with enquiries from shipping partners
• Monitoring stock levels
• Coordinating inventory updates and assisting with stock reconciliation
• Collaborating departmentally to identify ways to improve omnichannel offering
• Conducting regular site walks and raising issues and bugs
• Working with IT to help assist with order flow and systems
• Monthly finance reconciliation
• Collating invoices and tracking supplier spend

Personal Specifications

• Previous experience in Ecommerce Operations, preferably within a digital fashion retailer
• An understanding of ecommerce transactional management, particularly dealing with global payment methods, fraud management and multiple shipping options/charges
• Familiar with order flows and the warehouse dispatch process within an ecommerce business
• Meticulous attention to detail
• An excellent problem-solver and proactive thinker
• Excellent in number and time management skills
• Working knowledge of using CMS and ERP systems desirable
• Experience in website testing is an advantage.