We're hiring a part-time Customer Service Executive for a 7-week contract (3 days per week) to support peak trading in a fashion-homeware business. You'll deliver prompt, professional support across all channels and keep their Shopify and Gorgias records accurate and up to date.

The role can be remote or office-based (London) and requires immediate start.

Main responsibilities will include:

• Responding quickly and professionally to customer enquiries via email, social, phone and live chat.
• Handling end-to-end service tasks: order processing, product queries, returns, exchanges and delivery updates.
• Owning case management in Gorgias: tagging, prioritising, macros, SLA adherence and escalation when needed.
• Keeping Shopify orders/customer records accurate; raising refunds, exchanges and replacements.
• Flagging recurring issues and sharing insights with the team to improve CX.

Person specifications

• Proven customer service experience within e-commerce; fashion/homeware a plus.
• Proficient with Gorgias (essential) and Shopify (essential).
• Clear, friendly written and phone communication; calm under pressure and deadline-driven.
• Strong attention to detail and ownership mindset; comfortable triaging multiple tickets.
• Available 3 days per week for 7 weeks between now and Christmas; able to work remotely or from London W10.