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Concession Supervisor

Contract Type: Full Time
Location: London
Salary: £24000 - £26000 per annum + commission
REF: 4342_1692632724
Contact Email:

Job Description

We are delighted to be working for a growing jewellery brand specialising in quality craftmanship and fashion forward design. They are looking to recruit a Concession Supervisor to work in one of London's most prestigious department stores.

An excellent commission and benefits package and a background in Jewellery, Beauty or premium/ luxury ladies fashion is highly desirable for this role.

Main Responsibilities will Include:

  • Provide an exceptional customer experience.
  • Engaging with customers at every touch point with a friendly and thoughtful approach
  • Understand the core values and culture of the brand and reflect these in everything you do.
  • Identify and implement out of box opportunities to exceed customer expectations.
  • Ensure the shop floor always reflects the brand and concept standards.
  • Develop and nurture relationships with repeat customers.
  • An expert on all the brands products, ensuring product knowledge is up to date.
  • Deal with customer complaints effectively and efficiently
  • Conduct product, customer service, induction training for new sales associates.
  • Facilitate effective communication with peers, colleagues and Head Office teams.
  • Carry out duties in connection with concession daily opening and closing.
  • Ensure merchandising is in line with VM standards and the commercial objectives.
  • Create concession team rotas and uploading concession team hours with approval from line management.

Person Specifications:

  • 1+ years relevant experience in a senior sales or supervisor role, within a luxury retail fashion, Jewellery or Beauty.
  • Concession experience highly advantageous
  • Excellent organisational and administration skills
  • Must have a good knowledge of Microsoft Word & Excel
  • Strong interpersonal and communication skills with the ability to communicate professionally and effectively with customers, employees, and management.
  • Can consistently elevate the customer experience by being proactive, approachable, positive and engaging.
  • Ability to multitask and work in a fast-paced environment.