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Concession Manager - Watch Brand

Contract Type: Full Time
Location: London
Salary: £38000 - £39000 per annum + great bonus !
REF: 4698_1712756654
Contact Email:

Job Description

A very exciting opportunity has become available to join a watch brand based in a London Department store as Concession Manager. You will be outgoing, fun, personable and highly commercial with a passion for retail, driving a team and achieving fabulous results.

Main Responsibilities will include:

  • Train, supervise, develop and motivate employees to achieve the goals of the store.
  • Plan, organise and prioritise yourself and the team to ensure optimum use of available time.
  • Monitor employees performance. Provide coaching, feedback and ensure completion of performance management
  • Complete full and thorough probation reviews, quarterly reviews and annual reviews.
  • Complete all recruitment for your store team, while liaising with HR
  • Control shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
  • Accurate reporting of all administration and stock control.
  • Provide exceptional customer service, exceeding the expectations of customers in all interactions
  • Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
  • Adhere to company policies and regulations.

Person Specification

  • Previous retail management experience
  • Passion to motivate, engage and create a positive working environment
  • Creativity in ideas to increase footfall and conversion.
  • Passion to develop colleagues with the ability to provide constructive and positive feedback and share knowledge in both product and customer interaction
  • Driven to improve conversion and ensure the store and team meet KPIs
  • Demonstrates leadership through coaching, development, ability to manage performance and strong motivational skills.
  • Strong interpersonal skills with the emphasis on building good working relationships.
  • Self-aware and acknowledges personal areas for improvement and development.
  • Strong organisational and planning skills; ability to prioritise, delegate and meet deadlines.
  • Demonstrates initiative by generating ideas to meet targets and overcome obstacles and a personal drive to succeed.