Job Description
A very exciting Managerial position has become available for a large super luxury flagship store in London. The store holds womenswear, accessories and some menswear. It is a prestigious contemporary brand with a clientele of high net worth individuals and VIP's. I am looking for a very strong people manager with clientelling knowledge and someone who is completely in love with and passionate about luxury fashion industry. This is a very high-profile £9 million turnover store so would suite strong Assistant Store Managers, Concession Managers and current Store Managers.
Main responsibilities will include:
- Plan and prepares schedules assigning staff to specific duties
- Assist in delivering of staff training
- Handle matters relating to staff welfare and work issues
- Recruitment, induction and training of new staff members
- Act as the liaison between staff and management and leading through example
- Open and close store
- Handle cash (till operation) and prepare bank deposits (if necessary)
- Reconcile daily takings
- Keep operating records and/or prepare daily record of transactions
- Ensure reports are accurate and submitted to head office in a timely manner
- Deliver a high standard and personalised level of customer service
- Meet or exceed set sales targets
- Instruct in floor moves, merchandising, display maintenance and housekeeping
- Resolve customer complaints
- Accountable for in store price changes and checks
- Monitor floor security by coaching sales staff in vigilant customer service and consistent application of Company / department store procedures regards tagging and changing rooms
- Oversee year-end inventory
- Adhere to and ensure compliance of staff with Joseph policies and procedures
- Any other duties as assigned by the manager
Person specification:
- A figure head and inspiration for staff and clients alike
- Live and breathe fashion and the luxury retail sector
- Knowledgeable of the luxury industry and able to impart knowledge to employees and customers
- Previous luxury retail Managerial experience is essential
- Ability to build relationships with staff and customers
- Self-motivated team player, supportive of management and able to motivate and inspire others
- High standards of customer service
- Coaching and training skills
- Positive problem-solving skills
- Strong written and verbal communication skills
- Ability to adapt to frequent change and a high-pressure selling environment
- Excellent Product knowledge
- Attentive to detail
