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Assistant Manager - Luxury Boutique

Job Title: Assistant Manager - Luxury Boutique
Contract Type: Full Time
Location: London, England
Salary: £35000 - £37000 per annum + Bonus
REF: 2528_1566492295
Contact Name: Georgia Hanley
Contact Email:
Job Published: over 2 years ago

Job Description

A very exciting Managerial position has become available for a large super luxury flagship store in London. The store holds womenswear, accessories and some menswear. It is a prestigious contemporary brand with a clientele of high net worth individuals and VIP's. I am looking for a very strong people manager with clientelling knowledge and someone who is completely in love with and passionate about luxury fashion industry. This is a very high-profile £9 million turnover store so would suite strong Assistant Store Managers, Concession Managers and current Store Managers.

Main responsibilities will include:

  • Plan and prepares schedules assigning staff to specific duties
  • Assist in delivering of staff training
  • Handle matters relating to staff welfare and work issues
  • Recruitment, induction and training of new staff members
  • Act as the liaison between staff and management and leading through example
  • Open and close store
  • Handle cash (till operation) and prepare bank deposits (if necessary)
  • Reconcile daily takings
  • Keep operating records and/or prepare daily record of transactions
  • Ensure reports are accurate and submitted to head office in a timely manner
  • Deliver a high standard and personalised level of customer service
  • Meet or exceed set sales targets
  • Instruct in floor moves, merchandising, display maintenance and housekeeping
  • Resolve customer complaints
  • Accountable for in store price changes and checks
  • Monitor floor security by coaching sales staff in vigilant customer service and consistent application of Company / department store procedures regards tagging and changing rooms
  • Oversee year-end inventory
  • Adhere to and ensure compliance of staff with Joseph policies and procedures
  • Any other duties as assigned by the manager

Person specification:

  • A figure head and inspiration for staff and clients alike
  • Live and breathe fashion and the luxury retail sector
  • Knowledgeable of the luxury industry and able to impart knowledge to employees and customers
  • Previous luxury retail Managerial experience is essential
  • Ability to build relationships with staff and customers
  • Self-motivated team player, supportive of management and able to motivate and inspire others
  • High standards of customer service
  • Coaching and training skills
  • Positive problem-solving skills
  • Strong written and verbal communication skills
  • Ability to adapt to frequent change and a high-pressure selling environment
  • Excellent Product knowledge
  • Attentive to detail